AI-native from day one NEW

Your customers talk.
Your AI learns.

Chat, feedback, roadmap, changelog, help center — unified in one platform where every conversation makes your AI agent smarter.

Get early access → See how it works
7
Tools replaced
$2K+
Saved per month
0
AI bolt-ons needed
The core idea

Most tools bolt AI on.
We built it into the foundation.

Other platforms built chat first, then added AI years later as a feature. Oneway was designed from day one so that every customer interaction — every chat, every piece of feedback, every support query — trains an AI agent that handles more on its own. Your team's workload goes down over time, not up.

Customers interact
💬
Chat conversations
Support questions, sales inquiries, onboarding help
💡
Feature requests
Feedback, votes, and ideas from your users
📖
Help center queries
Searches, article reads, unanswered questions
→
Feeds
←
AI gets smarter
🤖
Auto-resolves common questions
AI drafts responses from your KB, learns from agent corrections
🧠
Identifies KB gaps
Spots unanswered questions and suggests new articles to write
📉
Reduces team workload
Each week, more is handled automatically. Your team focuses on what matters.
A different approach

AI added later vs. AI from day one

There's a fundamental difference between bolting AI onto a legacy tool and building the entire platform around it.

Traditional tools

Intercom, Crisp, Zendesk…

  • AI added as a feature in 2024 — data model wasn't designed for it
  • Chat, feedback, and docs are separate products stitched together
  • AI can only access what's in one silo at a time
  • You pay separately for the "AI add-on"
  • Your team's workload stays the same — AI is a chatbot, not a system
Oneway

Built on a unified AI layer

  • Every module — chat, feedback, KB — feeds the same AI model
  • AI sees the full picture: conversations, product feedback, help patterns
  • Learns your tone, your product, your common edge cases
  • AI is included, not an upsell
  • Your team's workload decreases every week as AI handles more
Oneway — Chat Inbox
Chat Inbox
Feedback
Roadmap
ST
Sarah Torres
Hi, I need help with…
JK
James Kim
Can you check my…
MP
Maria Patel
Thanks for the update!
Hi, I keep getting an auth error when setting up the API integration. I've followed the docs.
2:14 PM
⚡ AI Agent
I found a help article that matches this issue. Based on similar conversations, this is usually caused by an expired API key. I'll suggest a response for your team.
2:14 PM · Auto-drafted
No problem! Your API key likely needs regenerating. Go to Settings → Integrations → Regenerate key. Let me know if that works!
2:15 PM · Duda
🧠 AI note: This is the 4th time this issue was raised this week. KB article "API Authentication" updated automatically.
That worked! Thanks so much 🎉
2:18 PM
Type your reply…
↑
ST
Sarah Torres
Status Open
Plan Pro
Conversations 4
First seen 3 weeks ago
⚡ AI Insight
This user has asked 3 API-related questions. Consider inviting them to the developer Slack channel or flagging for a dedicated onboarding call.
Everything included

Seven tools. One login. One AI.

Every module feeds the same intelligence layer. Nothing is siloed.

💬

Live Chat Inbox

Real-time conversations with AI-suggested responses, internal notes, and smart routing. Replaces Crisp.

Live
💡

Feedback Board

Customer ideas and voting. AI clusters similar requests so you see real demand, not noise. Replaces Canny.

Live
🗺️

Product Roadmap

Public kanban — Under Review, Planned, In Progress. Connected to feedback so customers see their impact.

Live
📢

Changelog

Announce features, improvements, and fixes. Automatically notify users who requested them.

Live
📖

Help Center

AI-powered knowledge base with instant search. Articles auto-suggested based on conversation gaps.

Live
📊

Analytics

Track searches, views, and popular queries. See what customers need before they ask — and where AI is resolving.

Live
🧠

KB Intelligence

AI identifies gaps in your knowledge base and auto-drafts articles from resolved conversations.

Live
👥

User Management

Unified customer profiles — conversations, feedback, engagement history, and AI-generated insights in one view.

Live
📧

Email Marketing

Targeted campaigns and drip sequences. AI segments users based on behaviour across every touchpoint.

Coming soon
Cost comparison

Replace your stack. Keep the savings.

Everything below — including AI — in one monthly price.

Crisp
$95/mo
Canny
$79/mo
Active Campaign
$1,000/mo
Helpscout
$65/mo
→
Oneway
Everything. One price.
💰 Save $2,000+ every month
Getting started

Live in five minutes

No complex migration. No engineering time. Your AI starts learning immediately.

01

Create your workspace

Sign up, invite your team, and customize your branding. Takes about two minutes.

02

Drop in one script

A single line of JavaScript. Chat widget, help center, and feedback — all live instantly.

03

Watch your AI agent grow

Every conversation, resolution, and article trains your agent. Within days, it starts handling queries on its own.

Early access

Your support gets smarter
every single day.

Join the early access list. Be one of the first to run your entire customer platform on a single AI-native tool.

Get early access → Book a demo